Privacy Policy

Last updated: 14 May 2025

Privacy & Cookie Policy – Commodexa (Pty) Ltd

1. Introduction

At Commodexa (Pty) Ltd, safeguarding your privacy is central to our commitment as a proudly South African commodity trading company. With over 80 years of collective experience across Sub-Saharan Africa, we prioritise responsible data handling in line with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR).
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when engaging with our digital platforms, procurement processes, and supply chain solutions.

2. Information We Collect

We may collect and process the following types of personal and business-related data:

  • Contact details: full name, business name, phone number, email, physical address
  • Transactional details: purchase orders, invoices, contract terms
  • Operational preferences: commodity specifications, delivery instructions
  • Website and communication data: browser type, IP address, device info, correspondence records
  • Supplier and customer credentials: business registration details, VAT numbers, banking details (securely handled via trusted platforms)

3. Purpose of Processing

Your information enables us to:

  • Execute commodity sales and supply chain services
  • Manage logistics, blending, moisture control, customs processing, and delivery
  • Provide transactional confirmations, updates, and compliance documentation
  • Enhance our digital platforms and business communications
  • Ensure operational security and integrity
  • Fulfil our obligations under South African and international laws

4. Legal Basis for Processing

We process personal data based on:

  • Consent: Newsletter subscriptions and business communication preferences
  • Contractual obligation: Fulfilment of sales agreements and supply contracts
  • Legal compliance: Regulatory and trade reporting requirements
  • Legitimate interest: Optimisation of logistics, procurement, and operational efficiency

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Logistics partners, customs agents, and warehousing providers
  • Payment platforms and banking institutions
  • IT and cloud service providers for infrastructure support
  • Regulatory bodies, when legally required
  • Commodexa staff and affiliated entities within Sub-Saharan operations

6. International Data Transfers

Data may occasionally be transferred and stored outside South Africa, such as in the EU,the United States, or the broader SADC region. We ensure such transfers comply with POPIA, GDPR, and applicable agreements or safeguards.

7. Data Retention

We retain data only for as long as necessary to:

  • Meet delivery, procurement, and contractual obligations
  • Maintain records for audit, tax, and compliance purposes
  • Monitor operational performance and service improvement
  • Uphold customer service and commodity specifications history
    You may request deletion unless retention is mandated by law.

8. Your Privacy Rights

As a client, partner, or website visitor, you have the right to:

  • Access, correct, or update your personal information
  • Request deletion or restriction where legally applicable
  • Object to marketing communications
  • Withdraw consent for optional processing
  • File complaints with the Information Regulator (South Africa) or the GDPR authority

9. Cookies and Analytics

Commodexa uses cookies and analytical tools to:

  • Enhance website performance and security
  • Monitor usage and navigation behaviour
  • Offer tailored service insights and notifications
    You can manage cookie preferences via your browser settings.

10. Data Security

We employ industry best-practice security protocols:

  • SSL encryption and secure transactional systems
  • Access controls and user authentication
  • Routine data integrity audits and cybersecurity checks

11. Policy Updates 🗓️

We may periodically revise this Privacy Policy to ensure legal compliance or clarify practices. Updated versions will be posted on our website, and significant changes may be shared via direct communication.

12. Contact Us

For privacy-related inquiries, data rights, or more information, please reach us at:
📧 Email: info@commodexa.co.za
📞 Tel: +2782 455 1002
📍 Johannesburg 2001, Gauteng Province , Republic of South Africa